We understand that plans can change unexpectedly. Please notify us as soon as possible if you need to adjust your reservation. Our cancellation policy applies to all changes.

For the safety of your pet and other guests , we do not accept:

• Pets with pregnancy, lactation, in-heat, or postpartum within last 6 weeks

• Pets that have been coughing within the last week or have upper respiratory disease

• Pets that have open wounds, broken bones, casts, bandages or sutures

• Pets that are recovering from surgery

• Pets that have contagious diseases, including skin conditions

• Pets who are heartworm positive

• Pets with seizure/heart condition precautions

• Pets currently in Cancer/Radiation treatments

• Cats who have Feline Leukemia, Feline Immunodeficiency Virus, or Feline AIDS

• Pets who are people-aggressive

Acceptance of pets with health conditions not listed above will be considered on a case-by-case basis. If you have any concerns about your pet’s health, please contact us in advance to discuss.

At Paw Paw's Country Pet Resort, your pet's health and safety are our top priority. We've created a clean, safe, and fun environment through rigorous cleaning procedures and health standards.

Our Cleaning and Sanitation Promise

We thoroughly clean and sanitize all suites, bowls, and surfaces between each use. Every morning, we also deep-clean all suites and play yards. Our staff uses soap and water or hand sanitizer before and after every interaction with your pet, ensuring a hygienic environment for everyone.

Our Health and Safety Protocols

We take proactive steps to prevent the spread of illness. Upon arrival, we require verification of all core vaccines and screen every guest for signs of sickness like runny noses, watery eyes, or coughing. If a pet shows any signs of illness during their stay, we immediately isolate them and contact you to arrange for a pickup. You can relax knowing we're constantly monitoring our guests to keep everyone safe and healthy.

Dog Daycare

We kindly ask that you cancel any daycare reservations by 8 a.m. on the day of service. This allows us to offer the spot to another furry friend.

Overnight Lodging

A 25% deposit is required to confirm all overnight lodging reservations.

To receive a full refund of your deposit, please cancel at least 48 hours before your scheduled check-in date.

Cancellations made with less than 48 hours' notice may forfeit the deposit.

If a reservation is not canceled at all, the deposit will be forfeited.

Holiday Reservations

Holiday reservations are in high demand and should be made 5 business days in advance. They are subject to a different cancellation policy. Requires a 3 day non refundable deposit unless otherwise indicated. The deposit is due within 7 days of the date of reservation.

Please Note: All reservations are considered confirmed only after the deposit has been successfully paid.

Required Vaccinations for Dogs

For the safety and health of all our canine guests, we require the following vaccinations to be current and up-to-date:

Rabies: This is a core vaccine required by Florida state and Sumter County law for all dogs over four months of age. We require a current certificate of vaccination from a licensed veterinarian.

DHPP (Distemper, Hepatitis, Parvovirus, and Parainfluenza): This is a core combination vaccine that protects against four highly contagious and potentially fatal diseases.

Bordetella (Kennel Cough): This non-core vaccine is essential for any dog that will be in a social environment with other dogs. We require proof of this vaccination, and we often recommend that it be administered at least two weeks prior to your pet's stay for maximum effectiveness.

Canine Influenza (H3N2/H3N8 Bivalent): This vaccine protects against two strains of the canine influenza virus. We require proof of this vaccination for the safety of our entire community of dogs.

Required Vaccinations for Cats

For the safety and health of all our feline guests, we require the following vaccinations to be current and up-to-date:

Rabies: Similar to dogs, this is a core vaccine required by Florida state and Sumter County law for all cats over four months of age.

FVRCP (Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia): This core combination vaccine, often referred to as "feline distemper," protects against three common and contagious feline diseases.

Important Notes for Both Dogs and Cats:

Proof of Vaccination: We require a current vaccination record from your veterinarian. This documentation must include your pet's name, the date the vaccination was administered, and the date it expires.

Waiting Periods: For first-time vaccinations or new boosters, we may require a waiting period before your pet can stay with us. This allows the vaccine to become effective and ensures the safety of all our guests. Please check with your veterinarian to ensure your pet is ready for their stay.

Optional - Not Required:

Leptospirosis: The Leptospirosis vaccine is a shot that helps protect your dog from a serious bacterial disease called Leptospirosis. The vaccine works by teaching your dog's immune system how to fight off the bacteria. While no vaccine is 100% effective, it significantly reduces your dog's risk of getting sick and can make the symptoms much less severe if they do get infected. Because the disease is so contagious and can be passed to people, we require this vaccine to keep all the pets at our resort safe.

Flea and Tick Prevention: For the safety and comfort of all our guests, we appreciate when our pet guests are on a current flea and tick prevention plan. This helps us ensure that everyone stays happy, healthy, and itch-free during their visit!

If you have any questions about these requirements or your pet's vaccination status, please consult with your veterinarian and then feel free to give us a call. We are happy to help ensure your pet is ready for a safe and happy stay!

Dogs need to be spayed or neutered by 8 months to stay at Paw Paw's Country Pet Resort. Cats should be spayed/neutered by 12 months.

Yes. We work hard to create a safe "home away from home" for your pet, but just like at a human school or playground, injuries and illness can occur in a fully interactive pet care environment. It's important for all owners to understand this possibility before making a reservation.

We understand unexpected delays may occur. Therefore, we are always prepared to accommodate your dog. Just call and let us know. A late fee rate may be applied.

Owners MUST inform Paw Paw's Country Pet Resort if your pet(s) bite, has bitten, or is aggressive to people, and other pets. Paw Paw's Country Pet Resort reserves the right to refuse/stop services for such pet(s) at any time before and charge a handling fee for Aggressive Dogs in addition to the regular charges. If the pet should bite, the owner agrees to be responsible for any and all related expenses.